Terms of Service

By accessing or using the Service, you represent that you have read, understood, and agree to be bound by these Terms. We may provide additional terms for specific features, plans, or promotions; where those additional terms conflict with these Terms, the additional terms control for that feature.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and use the Service. The Service is intended for working professionals and organizations and is not directed to children.

If you use the Service on behalf of a company, team, or other organization (for example, on a Team or company plan), you represent that you are authorized to bind that organization to these Terms, and “you” refers to both you and that organization. Organization administrators may have the ability to manage, access, restrict, or remove member accounts and associated content.

We are continuously improving the Service and may add, change, suspend, or discontinue features at any time. We may also revise these Terms from time to time. If we make material changes, we will provide notice, for example, by posting the updated Terms with a new “last updated” date or by emailing the address associated with your account.

Changes are effective when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. Any dispute will be governed by the version of the Terms in effect at the time the dispute arose.

To use most features you must create an account and provide accurate, current, and complete information. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Accounts are personal to you and may not be shared, sold, or transferred.

Notify us immediately at support@candova.ai if you suspect any unauthorized use of your account. We are not liable for losses arising from unauthorized use that results from your failure to keep your credentials secure.

Candova offers free and paid plans. Paid plans (such as Pro, Team, and company plans) are billed in advance on the interval shown at checkout (for example, a fixed-term or recurring subscription). By providing a payment method, you authorize us and our payment processors to charge the applicable fees, plus any taxes, to that payment method.

Unless otherwise stated, paid plans automatically renew at the end of each term at the then-current rate until cancelled. You may cancel at any time from your account settings or by contacting us; cancellation takes effect at the end of the current billing term, and you will retain access until then.

Except where required by law or expressly stated in a written offer, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused access, or lessons not completed. We may change our prices prospectively; we will give reasonable advance notice of price changes that affect a renewal.

The Service and its content, including lessons, text, video, software, skills, templates, designs, logos, and the Candova and Cando marks (collectively, the “Candova Content”), are owned by Candova or its licensors and are protected by intellectual property laws.

Subject to these Terms and your payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Candova Content for your own learning and internal business use. On Team and company plans, this license extends to your authorized members for your organization’s internal use.

Any certificate or credential Candova issues reflects completion of Candova training and is awarded by Candova only. It is not academic credit and is not a degree, license, or certification from any government, accreditor, or educational institution.

You agree not to, and not to permit anyone else to:

• Copy, reproduce, distribute, publicly display, publish, sell, sublicense, rent, or otherwise commercialize the Candova Content except as expressly permitted;
• Modify, translate, or create derivative works from the Service or Candova Content;
• Reverse engineer, decompile, or attempt to extract source code, models, or underlying technology, except to the extent that restriction is prohibited by law;
• Use any robot, scraper, crawler, or automated means to access, harvest, or build a dataset from the Service, or to train any machine-learning or AI model that competes with Candova;
• Share, resell, or provide access to your account or the Service to unauthorized users;
• Circumvent or interfere with security, usage limits, or access controls; or
• Use the Service in any way that is unlawful, infringing, or that disrupts or harms the Service or other users.

The Service lets you submit and work with your own materials, for example, prompts, documents, data, and the real work you bring into lessons (collectively, “Your Content”). As between you and Candova, you retain all ownership rights in Your Content.

You grant Candova a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely to operate, secure, and improve the Service and to provide features you request, including generating responses and guidance through Cando. For Team and company plans, Your Content may be accessible to your organization and its administrators.

You are responsible for Your Content and represent that you have the rights necessary to submit it and that doing so does not violate any law or third-party right. Do not submit confidential information of others, regulated data, or personal data of third parties unless you are authorized to do so and it is permitted by your agreements and applicable law.

Cando and other AI features generate responses, suggestions, code, and other output (“Output”) using artificial intelligence. AI Output can be inaccurate, incomplete, or out of date, and may not be appropriate for your situation.

Output is provided for training and informational purposes only and is not professional advice, whether legal, financial, medical, tax, or otherwise. You are responsible for reviewing, verifying, and deciding whether and how to use any Output. Do not rely on Output as a substitute for professional judgment, and do not use the Service to make decisions that require qualified human review without performing that review.

Given the nature of machine learning, Output may not be unique, and similar output may be generated for other users. We do not warrant that Output is accurate, error-free, or non-infringing.

When using the Service, you agree not to:

• Violate any law or regulation, or infringe the intellectual property, privacy, or other rights of anyone;
• Upload or generate content that is unlawful, defamatory, harassing, hateful, sexually explicit, or that exploits or endangers others;
• Use the Service or its AI features to create harmful, deceptive, or malicious content, or to attempt to identify individuals from data;
• Introduce malware or attempt to gain unauthorized access to the Service, other accounts, or our systems; or
• Misrepresent your identity or affiliation, or interfere with any other user’s use of the Service.

We may monitor use for compliance, remove content, and report activity to law enforcement where appropriate, but we have no obligation to monitor and assume no responsibility for user conduct or content.

If you send us ideas, suggestions, or other feedback about the Service, you grant Candova a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without any obligation or compensation to you.

The Service may integrate with or link to third-party tools, AI models, and websites that we do not control. Your use of third-party services is governed by their terms and privacy policies, and we are not responsible for their content, availability, or practices. Accessing third-party services is at your own risk.

We respect intellectual property rights and respond to clear notices of alleged copyright infringement. If you believe content on the Service infringes your copyright, please send a notice with the information required by the Digital Millennium Copyright Act (DMCA) to legal@candova.ai. We may, in appropriate circumstances, terminate the accounts of repeat infringers.

YOUR USE OF THE SERVICE AND ANY CONTENT OR OUTPUT IS AT YOUR OWN RISK. THE SERVICE, THE CANDOVA CONTENT, AND ALL OUTPUT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, that Output will be accurate or reliable, or that the Service will meet your requirements or produce any particular career, business, or financial result.

TO THE FULLEST EXTENT PERMITTED BY LAW, CANDOVA AND ITS OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless Candova and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, Your Content, your violation of these Terms, or your violation of any law or third-party right.

Please read this section carefully, because it affects how disputes are resolved. You and Candova agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except as set out below.

CLASS ACTION WAIVER: You and Candova agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person’s claims.

Exceptions: Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information. If the class-action waiver is found unenforceable, the remainder of this arbitration section will be void as to that dispute.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. To the extent a dispute is not subject to arbitration, you and Candova agree to the exclusive jurisdiction of the state and federal courts located in the Northern District of California.

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, if we reasonably believe your use poses a risk to Candova or others, or as needed to comply with law. We may also suspend access during investigations of suspected fraud or misuse.

Upon termination, your license to use the Service ends. Sections that by their nature should survive, including ownership, disclaimers, limitation of liability, indemnification, arbitration, and governing law, will survive termination.

We may provide notices to you by email, through the Service, or by posting on candova.ai. You may send legal notices to Candova at legal@candova.ai, or by mail to Candova, Inc., [company mailing address].

These Terms, together with the Privacy Policy and any additional terms, are the entire agreement between you and Candova regarding the Service and supersede prior agreements. If any provision is found unenforceable, it will be limited or severed and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Questions about these Terms? Contact us at legal@candova.ai.